Frequently asked questions.

It can happen that the teacher sets a start and end time for a test and yet, when the student leaves the test, they are unable to return, even though they are still within the time window set by the teacher.

In this case, the time on the student's device may be different, so we always advise you to check that the time on the student's device corresponds to the correct one.

If this situation still persists, please contact us at support@intuitivo.pt.

To move your content from your personal space to your institution's space, you need to do the following:

1. Create a personal space in the school account (in the account settings);
2. Go to your personal account, create a group and add your school account to the group;
3. Send all content to the group;
4. Go to the school account, to the personal space, enter the group and send all the contents of that group to one of your groups in the school space.

To create and add colleagues to a group:

1. Navigate to the Groups Page: Go to the Groups page on the platform.
2. Click "Create Group": Find and click the "Create group" button.
3. Name Your Group: Enter a name for your group.
4. Add Colleagues' Emails:
   • If you are in the School space: Start typing the email addresses of your colleagues. As you type, the names of your colleagues will appear, allowing you to select the ones you want to add.
   • If you have an Intuitivo account not associated with any institution: You can add any email address.

By following these steps, you can easily create a group and add your colleagues.

Yes, Intuitivo is designed for teachers and there is a completely free version of the platform for you. Just register and start using it!

No, students do not need to register. To make the process more efficient for teachers and students, Intuitivo works through links. In other words, when you want your students to take an assessment, you simply "publish" that assessment, choose the settings you want, and at the end you will receive a link. That is the link from which the students will access the assessment, so all you have to do is copy it and send it to your students by any channel.

Don't worry, by accessing the link, each student will identify themselves with their name and email, or through their Microsoft/Google account, so you will always know which student each answer belongs to.

To add and/or remove teachers within the School Space, you'll need to do the following:

• The first step is to log in as an administrator, with the access credentials sent to you by email, within your school's space;
• Once you are inside your school space, simply click on “Teachers” in the button in the left-hand corner;
• On this page, you can add and remove teachers. To add, simply click on “Add teachers” and drag the excel file with the teachers' name and email, as shown in the example. The added teachers will receive an email with their credentials. If a teacher already has an account, they will be notified that they have been added to the institution's space;
• To remove a teacher, simply click on the red cross that says “Remove teacher”.

Training at Intuitivo is only available for the School Plan. If your institution is part of this plan, simply get in touch with the institution and request the training. The scheduling of the training will be subsequently arranged directly with the institution.

Intuitivo has also conducted free training sessions open to all educators; however, there are no set dates for such events.

If you are part of a school space, the access credentials for the platform are sent via email to all teachers. Please check if the email ended up in your spam folder, and if you still have not received it, contact the school space administrator at your institution.

To implement Intuitivo in your institution, simply schedule a demo with our team through this link. We will show you the advantages of Intuitivo to meet your institution's needs and start the implementation process.

To change your password, simply go to this link and enter your e-mail address. You will receive an email to change your password and simply follow the instructions in the email.

Please note: passwords are case and space sensitive.