Frequently asked questions.

To make the payment, simply add a credit card or debit card (if your bank allows this type of transaction), or create a virtual card, such as the MB NET card.
In either option, you must select the recurring payments feature, as our platform works on a subscription basis.
As long as the card has an available balance, is valid and allows this type of transaction, the system will process the payment automatically.

This is the only payment method accepted by the platform.

You can only copy exercises from your colleagues if they are in the exercise bank, or if they belong to a public test, so you can duplicate it and use the exercises. However, if you want to use an exercise from a duplicate test, you can only do so using the copied test as a base! In other words, copy the test, remove the exercises you don't want and add the extra exercises you do want.

It can happen that the teacher sets a start and end time for a test and yet, when the student leaves the test, they are unable to return, even though they are still within the time window set by the teacher.

In this case, the time on the student's device may be different, so we always advise you to check that the time on the student's device corresponds to the correct one.

If this situation still persists, please contact us at support@intuitivo.pt.

To move your content from your personal space to your institution's space, you need to do the following:

1. Create a personal space in the school account (in the account settings);
2. Go to your personal account, create a group and add your school account to the group;
3. Send all content to the group;
4. Go to the school account, to the personal space, enter the group and send all the contents of that group to one of your groups in the school space.

To create and add colleagues to a group:

1. Navigate to the Groups Page: Go to the Groups page on the platform.
2. Click "Create Group": Find and click the "Create group" button.
3. Name Your Group: Enter a name for your group.
4. Add Colleagues' Emails:
   • If you are in the School space: Start typing the email addresses of your colleagues. As you type, the names of your colleagues will appear, allowing you to select the ones you want to add.
   • If you have an Intuitivo account not associated with any institution: You can add any email address.

By following these steps, you can easily create a group and add your colleagues.

To delete tags that have already been created, just do the following:

• go to the exercise where the label is added and click on “+” and then on “edit labels”;
• click on “add label” and select the label you want to delete;
• click on “trash” next to the label and select “delete”.

Our platform does not have an App. In other words, to use Intuitivo as a teacher, you will have to use it on your computer, tablet or cell phone, but always via the browser. 
Apps do exist, but they are for students and work as a screen lock, so that when they are answering a test they can't access other pages.

To add and/or remove teachers within the School Space, you'll need to do the following:

• The first step is to log in as an administrator, with the access credentials sent to you by email, within your school's space;
• Once you are inside your school space, simply click on “Teachers” in the button in the left-hand corner;
• On this page, you can add and remove teachers. To add, simply click on “Add teachers” and drag the excel file with the teachers' name and email, as shown in the example. The added teachers will receive an email with their credentials. If a teacher already has an account, they will be notified that they have been added to the institution's space;
• To remove a teacher, simply click on the red cross that says “Remove teacher”.

Training at Intuitivo is only available for the School Plan. If your institution is part of this plan, simply get in touch with the institution and request the training. The scheduling of the training will be subsequently arranged directly with the institution.

Intuitivo has also conducted free training sessions open to all educators; however, there are no set dates for such events.

If you are part of a school space, the access credentials for the platform are sent via email to all teachers. Please check if the email ended up in your spam folder, and if you still have not received it, contact the school space administrator at your institution.